Are my details secured?
Yes absolutely, phyts.com.au pride itself on offering a safe shopping environment for clients. We do not sell, rent or pass on any of your details to other parties.
How long will it take to get my order?
We send your orders with couriers or Express Post. Please allow 1 to 5 working days for delivery all around Australia - this is just a rough guide as delivery times will vary depending on the service in your area.
Capital cities and suburbs usually get it the next day.
Delivery times are suggestions only. phyts.com.au does not guarantee delivery within a set time period. phyts.com.au is not responsible for the delivery of product, or for the time involved in the delivery of product. This is the responsibility and liability of the engaged delivery contractor. If the item is delayed or does not reach the intended destination within a period suggested by phyts.com.au, phyts.com.au will not refund, replace or compensate the purchaser. Products ordered may arrive at different times, by different delivery companies.
Does phyts.com.au ship to P O Box Addresses?
Yes, we do send to PO Box addresses.
Is GST included in the price?
All prices shown on phyts.com.au include GST.
What payment methods are available through the Web site?
phyts.com.au preferred method of payment at the moment is PayPal. If you do not have a PayPal account please review the PayPal website http://www.paypal.com
If you do not have a Paypal account or do not wish to open one, you can still place your order online. Choose the products you want to purchase, click on "process order" and stop there – do not go to the next step which is "process payment".
The system will automatically send us a copy of your order and we will call you to check how you wish to pay for your order.
Returns and cancellation
If a product ordered is damaged in some way in transit we will gladly replace it providing you send us the damaged product. Please note the freight for the returned product will be at your expense.
We know that some skins are terribly sensitive and might react to products formulated with essential oils. For those of you who might have a reaction to one of our products, we are offering you a 30 day money back guarantee* on any orders placed over the internet. You'll have 30 days (from the date of invoicing) to return your PHYT'S product, and receive an immediate refund of the purchase price (less postage & handling).
*30 day money back guarantee:
To ensure a timely refund, please follow the steps below:
1. Contact PHYT'S Australia Customer Service on 1300 656 627 within 30 days of your invoice date to let us know about your request for a refund.
2. Within 7 days of obtaining our agreement for a refund please return your purchase to the address provided to you by the Customer Service operator.
Please include in your package:
· Remainder portion of the product
· Copy of the invoice that was included in your original order (please retain a copy of the original invoice for your records)
Please be advised that returns will not be accepted, and refunds not awarded, if the criteria above are not met.
We highly recommend that you send your produc ts via registered mail. PHYT'S Australia is not liable for packages lost during shipping.
PHYT'S Australia will process your refund via your original purchase method within 10 business days upon receipt of the returned item(s).
Shipping and handling fees to return product(s) are non-refundable.
Due to the order processing of our web site we cannot accept cancellations. Please make sure you select your products carefully.
The following basic terms govern your use of and purchase of products from our Site.
Please note that your use of our Site constitutes your agreement to follow and be bound by these terms.
Use of Products
phyts.com.au accepts no liability for misuse of any skin care products sold through the phyts.com.au site, this includes allergic reactions to products sold on the phyts.com.au website. By purchasing any of the goods listed on the phyts.com.au site purchases understand how the products are to be used and use them at their discretion. If you are not sure as to which product would suit you best we suggest you ask advice from one of PHYTS' stockists (listing available from www.phyts.com.au).
Title & Risk
Once products have been fully paid for, the ownership passes to the purchaser.
phyts.com.au displays products, however colours displayed on a screen vary and may not represent the exact colours in reality. phyts.com.au is not responsible or liable for any liability or loss incurred through the colours of the website not matching reality.
Provision of Information
The onus is on the purchaser to ensure that the correct information is provided to phyts.com.au. This includes name, address, contact numbers and email addresses. phyts.com.au accepts no liability or responsibility for issues or costs arising from incorrect information being supplied to phyts.com.au
We may from time to time change the terms that govern your use of our Site. Your use of our Site following any such change constitutes your agreement to follow and be bound by the terms as changed. We may change, move or delete portions of, or may add to, our Site from time to time. phyts.com.au is not responsible for typographical errors or omissions relating to pricing, copy, photography, or application. In the event of an error, we will contact you via Email, phone or mail with the correct information.
Copyright & Trademarks
All pictures, texts, and drawings within this World Wide Web site are subject to copyright laws. Reproduction in whole or in part in any form or medium without express written permission is prohibited. All rights reserved
The Contents of our Site, and the Site as a whole, are intended solely for personal, non commercial (other than for the purchase of merchandise from our site) use by the users of our Site. You may download or copy the Contents and other downloadable materials displayed on the Site for your personal use only. No right, title or interest in any downloaded materials or software is transferred to you as a result of any such downloading or copying. You may not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative works from, sell or participate in any sale of, or exploit in any way, in whole or in part, any of the Contents, the Site, or any related software.
All products are priced in Australian Dollars. Prices may be adjusted for any reason, and may vary at any time.
We reserve the right to require additional forms of identification prior to processing any order. The receipt of an Email confirmation does not constitute the acceptance of an order or as a confirmation of an offer to sell. We reserve the right, without prior notification, to limit the order quantity on any item. The liability of phyts.com.au for losses or damages, arising out of any cause whatsoever is limited to a full refund of the purchase price, or at our option, repair or replacement of the product. We shall not be liable for consequential or incidental damages. We make no representations or warrantees on merchantability or fitness of any product for any purpose, nor do we represent that the information presented on this site is accurate, complete, or current.
We do not collect information from individuals who purchase from phyts.com.au
We will only disclose personal information:
- for the purposes for which we have advised that we are collecting it, and for related purposes that could reasonably be expected in the circumstances,
- with the individual's consent,
- as part of the asset sale of a business or division,
- as specified by law.
In the course of our business activities, we may need to disclose personal information to our agents, service providers, business partners, government authorities and others, but will always do so in accordance with the above principles. Except where data is transferred as part of the sale of a business or a business division, we will not sell personal information under any circumstances or share it with anyone for marketing purposes unless we have advised of this on collection or otherwise obtained the individual's consent.
Our priority is to protect the personal information that we collect. Personal information will be managed confidentially and securely, and will be destroyed when no longer required.
We secure personal information in the same way as we safeguard our own sensitive information. We also strive to constantly improve our business processes and the technology we use to protect data.
Unauthorised Disclosure or Use
Unauthorised disclosure or use of personal information by our employees, contractors or agents is a serious breach of this policy. Merely accessing information without proper authority is a form of unauthorised use and will not be tolerated. In the event of a breach, we will take appropriate action, which may include disciplinary or legal action.
This Agreement is effective unless and until terminated by either you or phyts.com.au. You may terminate this Agreement at any time. phyts.com.au also may terminate this Agreement at any time and may do so immediately without notice, and accordingly deny you access to the Site, if in phyts.com.au 's sole discretion you fail to comply with any term or provision of this Agreement. Upon any termination of this Agreement by either you or phyts.com.au, you must promptly destroy all materials downloaded or otherwise obtained from this Site, as well as all copies of such materials, whether made under the terms of this Agreement or otherwise.
THIS SITE AND ALL CONTENTS OF THE SITE ARE PROVIDED ON AN "AS IS" BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION WARRANTIES OF TITLE OR IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. YOU ACKNOWLEDGE, BY YOUR USE OF THE SITE, THAT YOUR USE OF THE SITE IS AT YOUR SOLE RISK, THAT YOU ASSUME FULL RESPONSIBILITY FOR ALL COSTS ASSOCIATED WITH ALL NECESSARY SERVICING OR REPAIRS OF ANY EQUIPMENT YOU USE IN CONNECTION WITH YOUR USE OF OUR SITE, AND THAT PHYTS.COM.AU SHALL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND RELATED TO YOUR USE OF THIS SITE.
This website not intended for use by children 18 and under, unless express written consent from the child's parent is provided. This website may contain information, graphics and photography of an adult nature.
You can contact us by:
Please email us at email@example.com any time.
Please call Toll Free 1300 656 627
Telephone: (02) 9906 1001
Phyts Australia Pty Ltd
83-85 Chandos Street,
phyts.com.au is 100% Australia owned and operated